ISYS Enterprise Search Insights
The evolution of embedded search, information access and enterprise search infrastructure.
Posts Tagged ‘mobile information access’
01: Mobile Access Emerging
You’ve heard the phrase “eat your own dog food.” At the risk of being too promotional, I’m increasingly liking the taste of this mobile enterprise search chow. Late last year over the holidays, I was stuck at the airport because of weather conditions (snow, of which we’ve had plenty in Denver this season). As is typical, I needed to access various content quickly on my iPhone, and in this case I needed to get to some key documents in an effort to help my sales and technical teams close a transaction and kick off the order fulfillment process. It was a day trip, so no laptop, which meant I avoided the hassle that is known as the “laptop security screening dance.”
Addressing this current need meant pulling in pieces of information from my email (on our hosted email service), Word documents (on my laptop back at work), as well as a PDF of the sales contract (on our corporate servers). The fact of the matter is we’ve been talking about the mobile enterprise for a handful of years. And while remote access and increased access points have brought us a long way, it wasn’t until we started bringing along these mobile enterprise search capabilities that I felt like the rubber was finally hitting the road. Perhaps a self-serving statement, but nonetheless true in my situation.
Long story short, my ability to search across these repositories from my iPhone, snag the key documents and act on them helped get me two very productive hours and a closed transaction with a new customer at the end of the quarter. It beats playing Sudoku!
